FAQ – GoAesthetic
Here we answer the most common questions that customers ask us before a visit.
Question not found? No problem! Simply contact us directly by e-mail(kontakt@goaesthetic.at) or by telephone on +43 1 417 12 21.
Treatment questions
What treatment options are available at GoAesthetic?
Our focus is in the field of aesthetic medicine. That means we offer treatments that will make you and your individual beauty shine in a new light. For example, do you like to look a few years younger, then check out
Profhilo
or other
hyaluronic acid injections
injections. And what few people know: The injection with
Botox
in your 20s is the most effective way to prevent wrinkles! Because this prevents them from arising in the first place.
If you are plagued by blemished skin or brownish spots on your face, you might consider a
HydraFacial
(the treatment from Hollywood with the unique glow effect afterwards) or our medicinal
fruit acid peelings
could be interesting for you. Keyword scars: Be sure to check out our
Microneedling
with the Dermapen. This is different from all conventional microneedling and is used by doctors worldwide to smooth scars.
As you can see, whether you have a few too many years, wrinkles or scars, or simply blemished skin – we will find the right treatment. And so that your beautiful skin comes afterwards so correctly to the validity, we free you by means of
laser hair removal
permanently from unwanted hair on the face and body. Because with the help of our medical laser, you’ll never have to shave again!
Is it possible to have a free consultation before treatment?
Partly. We currently offer free consultations for laser hair removal. A medical consultation for medical treatments costs 140 euros, of which you can offset 50 euros against all future treatments. We also have lots of information material on site that you can take home with you or give to friends.
How often do I need to have treatment?
It depends on your treatment. This is because certain treatments require several repetitions to achieve optimal results and others only need to be performed once. However, in the info boxes at the beginning of each subpage you will find a first orientation guide.
At what interval do I need to have treatment?
This is highly dependent on the treatment. Here, too, the info box at the beginning of the respective subpage of the treatment gives you a first hint how the interval between the treatments should be. To do this, simply go to the “Treatments” section on our homepage and select the desired treatment.
What should be considered before or after the treatment?
Often you need to pay attention to a few things before and after treatment. However, this depends on the treatment area and the treatment itself. In general, with many treatments, you should avoid exercise, intense heat, or direct sunlight the day of treatment afterwards. Just look on our homepage under the point “Treatments”. At the bottom of each treatment page you will find all the instructions on what to do before and after.
Is the treatment very painful?
Whether microneedling or injections – when it comes to treatments with needles, many believe that they are particularly painful. However, most treatments are not painful, although of course pain is something that is very individual. However, in case of doubt, a local anesthetic cream or anesthetic injection can be used for quite a few treatments. By the way, most of our customers do not find our laser treatments unpleasant either.
Appointment questions
Are appointments also possible without advance notice?
Yes, an appointment is also possible without prior arrangement. However, since we take enough time for our customers, you may have to wait longer without an appointment.
Do you offer appointments outside of regular business hours?
Yes, just send an e-mail to office@goaesthetic.at or call +43 1 417 12 21 and ask.
Are you also open on Saturday?
Yes, by appointment. Please write us your desired date via our contact form or via e-mail to office@goaesthetic.at. After that, we will get back to you as soon as possible.
Do you offer home visits as well?
For certain treatments, home visits in Vienna are also possible for an additional fee. Please inquire by phone or e-mail. Home visits outside Vienna are not possible. If you are unsure, just send us a message!
Is there any waiting time on site after making an appointment?
No, not under normal circumstances.
What happens if I don’t show up for my appointment?
Please be sure to cancel appointments 48 hours in advance if you are unable to come. Otherwise we have to charge an expense allowance of 75,00 €. Remember: We plan enough time for everyone, and if you don’t show up despite an appointment, you’re taking away someone else’s appointment even though you can’t.
How can I cancel appointments?
You can cancel or reschedule appointments yourself via a link at the end of your appointment confirmation email, which you receive after booking online. Of course, you can also cancel your appointment by phone or email at least 48 hours in advance.
Payment questions
What can I pay with on site?
We accept all major credit cards, Applepay, Googlepay, Unionpay, Maestro as well as cash.
Is it possible to pay by bank transfer after the treatment?
In principle, no. However, we accept cash and all major debit and credit cards.
Is there a possibility of payment in installments?
Yes, but currently this is not yet possible for all treatments. If you are interested in paying in installments, please contact us at office@goaesthetic.at or via our contact form.
Do I have to pay anything if I miss an appointment or don’t show up?
Yes. If you do not cancel your appointment in time 24 hours before your treatment, we have to charge an expense allowance of 75,00 €. Because please keep in mind: We take enough time for everyone and if you cancel in time, we can squeeze in another appointment that way.
Will my invoice be printed on the spot?
No, for the sake of the environment, we do not use paper. Because let’s face it: most of the time they just end up in the trash anyway. Invoices, findings and explanations will be sent to you by e-mail in compliance with DSGVO.
General questions
How can you be reached publicly?
It’s best to either take the subway to the U3 Neubaugasse station (5 walk) or the U4 to Kettenbrückengasse station – from there it’s one lane shorter. Alternatively, the 13A from the main station or the 14A from Reumannplatz stops directly at the Haus des Meeres. The bus station is about 300m away from us.
Are there parking facilities nearby?
Yep. A few parking spaces are available on foot in the short-stay parking zone. Attention: The short term parking zone is from Mo-Fr from 9-22 o’clock. An underground car park is just under 350m walk away(https://www.bestinparking.com/de/at/garage/garage-mahue77).
Is there bicycle parking nearby?
Yes. The nearest larger bicycle stand is located at Magdalenenstraße No. 2 about 150m from the Institute.
Are accompanying persons allowed?
Yes. But please keep in mind: In times of COVID do not bring the whole family to the appointment or consultation. However, for some treatments, the accompanying person cannot be present and must take a seat in the waiting area during the treatment.
Are there any toilets available?
Yes, there is a toilet. There is also plenty of room to put on makeup and freshen up.
Is the access barrier-free?
Yes. The entrance is barrier-free, but we must point out that the use of the toilets is not barrier-free due to the old building.
Do you have free wifi?
No, there is no freely accessible WLAN at our company.
Do you have a Facebook and Instagram channel?
Yes. There you will regularly find new information from the world of beauty, videos and photos of treatments and selected discount promotions. Just subscribe to our channel so you don’t miss anything. Click here to go to Instagram: GoAesthetic Instagram. And here you can find our Facebook channel: GoAesthetic Facebook.
